Support Agent

The Support Agent handles customer support tickets, triaging issues and providing automated responses.

Capabilities

  • **Ticket Triage** — Automatically categorizes and prioritizes incoming tickets
  • **Auto-Response** — Provides instant responses to common questions
  • **Smart Escalation** — Routes complex issues to human agents
  • **Sentiment Analysis** — Detects frustrated customers for priority handling

    • Governance

  • Respond to ticket: Auto-approve
  • Close ticket: Auto-approve
  • Escalate to human: Auto-approve
  • Issue refund: Requires approval

    • Integration

    Connect Zendesk (coming soon) to enable full support ticket management.